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Shipping And Returns

Free Shipping On All Pitching Machines!

 

Order Confirmation and Shipment:

As soon as your purchase a product and place your order, you will receive an automated confirmation email from us. Once the payment is processed, we will ship your product immediately. All products ship out within 1-5 business days, unless otherwise noted. If the item you ordered is unavailable or on backorder, we will void the pre-authorization and reach out to you via e-mail. Items in stock can take 1-5 business days to ship. Purchases over $5,000 take 5-7 days to ship. After the order is processed and shipped from our warehouse, you will receive a tracking number via email. With the tracking number you can track your package and get an estimated time of delivery. If you do not receive a confirmation email or a tracking number, feel free to contact us at info@pitchprodirect.com

 

 

 Damages:

Before accepting any package, be sure to thoroughly inspect your item for damages. In the event that your package is damaged, take photos of the item and send them to info@pitchprodirect.com. We will process the insurance claim on your behalf and pick up the cost of the return shipment.

Promotions: Here at Pitch Pro Direct, we are constantly having new promotions to give the most value to our customers as possible. Because of this, we only allow one promotional discount or offer per order. For example, if you can only use one promotional discount code during checkout, or pick between a discount or the promotional free gift offer. This allows us to give more discounts and free value to as many other customers as possible. If you have any questions regarding current promotions or sales, feel free to contact us. 

30 Day returns and cancellation policy:

Refunds on cancelled orders will be payed back to the card that the order was placed on. You have 30 days from the day the order was placed to return your product. Most products will not be charged a restocking fee, however some manufacturer's require that we charge a 15% restocking fee. If a delivery is refused for any reason other than a damaged product, a 15% restocking fee will be charged to the card on file. Returns are accepted within the first 30 days of purchase but subject to restocking fee from certain manufacturers. All returns after 30 days that will not be accepted. There is a 25% restocking fee for all BATA products. There is a 20% restocking fee for all Fisher Athletic products. All Sports Attack products are subject to a 15% restocking fee.



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